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Making sure all your doctors and medicines are covered

Updated: Aug 26

Understanding HIPAA Regulations and Scope of Appointment Requirements

As our experienced staff prepares to present Medicare options to seniors in Missouri and Illinois, we prioritize addressing the most critical aspects of the process. We begin with the mandatory requirements, which are essential for ensuring compliance and protecting your privacy.

Before meeting with a health insurance agent, it is important to understand that we must obtain your permission through a Scope of Appointment (SOA). This requirement ensures that we can discuss your specific needs and preferences in a confidential manner. By sharing your unique health care needs, we can help you find a plan that fits your requirements effectively and comfortably.

Formulary and Provider Availability

In addition to the SOA, we will also provide information about the formulary and provider availability associated with different Medicare plans. This information is crucial for making informed decisions about your healthcare options.

We are here to assist you in navigating these important steps and ensuring that you find the best Medicare plan tailored to your needs.


One mandatory point we need to establish is a Scope of Appointment with you. I refer to this as my "Encyclopedia Salesperson Clause" because it helps clarify the topics we will cover during our appointment or online session. Depending on the setting, I have two different approaches to the presentation basics:

  • Short Version: This includes a discrimination disclaimer, HIPAA disclosures regarding the verbal collection of personal data, STAR ratings of the plan, and a Medicare overview with a summary of what we covered.

  • Long Version: This encompasses the short version, but goes into greater detail on all the above topics, including specific benefits and details tailored to your needs.


Both your current and past doctors, as well as potential doctors and prescriptions, are included. I believe these are the two most crucial components. Potential doctors typically include surgeons or specialists you might need to see occasionally but not regularly. People are very attached to their doctors, and some cannot manage without specific ones. We must also address prescriptions. I've always wondered why all prescription drugs aren't partially covered by every plan. However, in many Medicare health plans, certain prescription drugs are not included. Unfortunately, this often means the drugs needed by prospective clients I'm presenting to are not covered. Many necessary medications for a prospect might be covered through prior authorization by the primary care doctor. Therefore, it's essential to review your medications and doctors. At the end of your enrollment, we even conduct a session recap to ensure everything you need is addressed.


So, I believe that armed with this knowledge, you now realize these are the most important things to think about. (Doctors & Drugs) And if you were worried previously, do not worry! Armed with this knowledge, you can immediately figure out which plans to rule out.


Finally, you can always visit Medicare.gov to verify the information provided by any agent. It will clearly show all your covered medications for each plan available in your area, along with the actual covered benefits. As you can see, there are no hidden details. However, keep in mind that words are just words, and some plans may not deliver what they promise due to "occasional" "mid-year changes!" This tends to happen more frequently with dental coverage in Medicare Advantage plans. Nonetheless, your listed doctors and medications are almost always covered. Remember, though, that doctors and their staff are human and can make errors. They might decide to retire, stop accepting certain plans, or even bill your account incorrectly. These issues can be easily resolved with our assistance, so there is no need to worry.


This is why having an agency with agents like ours can be beneficial. You don't have to pay extra for our service. We assist you in filing swift appeals and provide rapid responses. Additionally, when there are changes or unexpected issues, agents of private plans receive that information before others.


In conclusion, prioritize checking with your doctors and medications before concerning yourself with anything else, and remember to _KISSSS_ keep it simple, Susie, Sam, Steve!


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